Bitfinex Privacy & Cookies Policy

Last updated 24 May 2018

Thank you for visiting https://www.bitfinex.com/ ("Site"). The Site is owned and operated by iFinex Inc. and its affiliates, BFXWW Inc. and BFXNA Inc. (together "Bitfinex", "we," "our," or "us").

This Privacy & Cookies policy ("Privacy Policy") together with our Terms of Service (which can be found at https://www.bitfinex.com/legal/terms) ("Terms of Service") sets out the basis on which any Personal Information we collect from you ("you", "your", or "customer"), or that you provide to us, will be processed by us. By "Personal Information", we mean any information which, either alone or in combination with other data, enables you to be directly or indirectly identified, for example your name, email address, username, contact details or any unique identifier such as an IP address, device ID or other online identifier.

Please read the following carefully to understand what data we collect, how that data is used and the ways it can be shared by us. If you do not wish for your Personal Information to be used in the ways described within this Privacy Policy then you should not access or use the Site or use any of the services, functions, or features offered from time to time on the Site ("Services").

If you are accessing the Site from the US, the data controllers of your Personal Information are:

  • iFinex Inc., a company which is registered in the BVI under company number 1 774 852 ; and
  • BFXWW Inc., a company which is registered in the BVI under company number 1 871 900;

If you are accessing the Site from outside the US, the data controllers of your data are:

  • iFinex Inc., a company which is registered in the BVI under company number 1 774 852 ; and
  • BFXWW Inc., a company which is registered in the BVI under company number 1 848 030.

  1. 1.What information do we collect?

    1. 1.1.Information you give us. This is information about you that you give us by:
      • registering for an Bitfinex account;
      • using the Support Centre on the Site; or
      • corresponding with us by phone, e-mail or otherwise.
      The Personal Information most often collected and maintained in a customer file includes customer identification, transaction history including records of payments made.

    2. 1.2.Information we collect about you. Each time you use the Services, we may automatically collect the following information, which may be considered to be Personal Information when combined with other information about you:
      • technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
      • information about your visit, including the dates and times you use the Site length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call the contact phone number provided on our Site.

      Special categories of data.

      We do not collect any special categories of Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

  2. 2.Purposes for which we collect your Personal Information.

    If you wish to transact on and use the Site or use the Services, Bitfinex will collect information about you for the purposes set out below. Information you provide to us.

    1. 2.1.establish and maintain a responsible commercial relationship with you;

    2. 2.2.understand your needs and your eligibility for products and services;

    3. 2.3.inform you about trading and financing features;

    4. 2.4.provide information to you about developments and new products, including changes and enhancements to the Site;

    5. 2.5.develop, enhance, and market products and services, and provide products and services to you;

    6. 2.6.process billing and collection of any fees;

    7. 2.7.conduct surveys and get feedback from you;

    8. 2.8.deliver products and services to you;

    9. 2.9.provide you with news and other matters of general interest to you as a Bitfinex customer; and,

    10. 2.10.to meet Bitfinex’s legal and regulatory requirements. It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes during your relationship with us.

      Information we collect about you.

      Bitfinex uses IP addresses to analyze trends, administer the Site, track customers movements, and gather broad demographic information for aggregate use. For systems administration and detecting usage patterns and troubleshooting purposes, Bitfinex’s web servers also automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Bitfinex on a need-to-know basis. Bitfinex reserves the right to block access for any customer accessing the Site via a proxy service intending to conceal originating identity. This includes access via the Tor anonymity network.

  3. 3.Legal bases on which we process your Personal Information

    1. 3.1.We will process your Personal Information on the following grounds:
      • where it is necessary for us to perform contract with you or in your interests; and/or
      • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interest means the interest of our organisation in conducting and managing our business to enable us to better serve you and the best and provide you with a secure experience on the Site.
        (We ensure that we balance any potential impact on you and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.)

    2. 3.2.Generally we do not rely on consent as a legal basis for processing your Personal Information other than in relation to our use of cookies (please see section 4 below) or when we send third party direct marketing communications to you via email or text message.
  4. 4.Cookies

    1. 4.1.The Site may use “cookies”. A cookie is a small text file containing a unique identification number that identifies a customer’s browser each time that customer visits a website. The use of cookies is industry standard practice and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on the Site.

    2. 4.2.If you choose to disable or block our cookies on your computer or other device you will need to do this through your browser. Click on the 'Help' menu on your particular browser to learn how to manage your cookie preferences. Alternatively, you can visit www.aboutcookies.org or www.youronlinechoices.eu for comprehensive information on how to manage cookies.

    3. 4.3.We set cookies (first party cookies) on web pages, however, where we require additional information, we may also allow other companies to host cookies on our Site (third party cookies). These companies have been carefully selected by us and are required to meet contractual obligations they have with us.
      What do we use cookies for?
      The cookies on the Site may be from any of the following categories:
      1. Strictly Necessary cookies - these are used for technical reasons and are necessary to enable the Site to operate efficiently so that you can navigate the Site with ease and use specific features. These include, for example, cookies that help us to debug any errors. If these cookies are blocked or disabled, some of the Site may not operate effectively.
      2. Functionality cookies - these are used to improve the functionality of the Site and make it easier to use. They help us to identify you as a repeat customer of the Site and help us remember your preferences (for example, your choice of language or region).
      3. Analytical - these record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it (if any) more relevant to your interests. We may also share this information with third parties for this purpose.
      4. We may share information that we collect through cookies, in aggregated form, with carefully selected third parties for the purposes set out above, unless you disable or block cookies.

  5. 5.Security and confidentiality.

    1. 5.1.Bitfinex is committed to protecting your privacy. Internally, only people with a business need to know Personal Information, or whose duties reasonably require access to it, are granted access to customers’ Personal Information. They will only process your Personal Information on our instructions and they are subject to a duty of confidentiality.

    2. 5.2.The Site’s systems and data are periodically reviewed to ensure that you are getting a quality service and that leading security features are in place. We have put in place procedures to deal with any actual or suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  6. 6.Disclosures.

    1. 6.1.You agree that we have the right to share your Personal Information with:
      • Any member of our group, which means our contractors, affiliates, employees, representatives, subsidiaries, our ultimate holding company and its subsidiaries.
      • Our service providers, to the extent necessary to supply the Services to you.
      • Selected third parties, including analytics and search engine providers that assist us in the improvement and optimization of the Services.

    2. 6.2.We will also disclose your Personal Information to third parties:
      • If Bitfinex or substantially all of its assets are acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets.
      • If we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of us, our clients, or others. Bitfinex reserves the right to share current and historical bids, asks, and market prices; opening and closing range prices; highlow prices; trade prices; estimated and actual trade volumes; settlement prices; and other aggregate data and information related to the Digital Tokens traded on the Site.

  7. 7.Transfers.

    1. 7.1.Your Personal Information will be transferred to, and stored in Ireland.

    2. 7.2.Personal Information and other data may therefore be exported outside of the jurisdiction in which you reside. Your Personal Information may be processed and stored in a foreign country or countries. Under those circumstances, the governments, courts, law enforcement, or regulatory agencies of that country or those countries may be able to obtain access to your Personal Information through foreign laws. You need to be aware that the privacy standards of those countries may be lower than those of the jurisdiction in which you reside.

    3. 7.3.Unfortunately, the transmission of information via the Internet is not completely secure. While we do our utmost to protect your Personal Information, we cannot guarantee the security of your data transmitted to us over the email or through the Site; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.

      EEA customers only

    4. 7.4.We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All data you provide to us is stored on our secure servers. Where we transfer our data outside of the EEA, we ensure that adequate safeguards are in place. Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Information out of the EEA.

  8. 8.Your rights.

    All Customers
    1. 8.1.You may access and verify your Personal Information held by Bitfinex by submitting a written request to: iFinex Inc., 17F-1, No. 266, Sec. 1, Wenhua Rd., Banqiao Dist., New Taipei City 22041, Taiwan (Republic of China).

    EEA Customers
    1. 8.2.You have a number of rights in relation to how we process your Personal Information. These include the right to:
      • access the Personal Information that we may hold about you;
      • rectify any inaccurate Personal Information that we may hold about you;
      • have your Personal Information erased in certain circumstances, for example, where it is no longer necessary for us to process your Personal Information to fulfill our processing purposes; or where you have exercised your right to object to the processing;
      • restrict the processing of your Personal Information where, for example, the information is inaccurate or it is no longer necessary for us to process such information or where you have exercised your right to object to our processing;
      • object to the processing of your Personal Information which may be exercised in certain circumstances, for example, where we are processing your Personal Information for direct marketing purposes, or where your own legitimate interests outweigh ours; and
      • have your data ported to a new service provider if you no longer wish to use the Services.


      No fee usually required.

      You will not have to pay a fee to access your personal information or to exercise any of your other rights. We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

      What we may need from you.

      We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

      Time limit to respond.

      We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


  9. 9.Other Sites and protecting your Personal Information.

    1. 9.1.This Privacy Policy and the use of your Personal Information only applies to the information you provide. You are cautioned that if you disclose Personal Information or personally sensitive data through use of the Internet, such as through chat rooms, communities, bulletin boards, or other public online forums, this information may be collected and used by other persons or companies over which Bitfinex has no control. It is your responsibility to review the privacy statements, policies, terms, and conditions of any person or company to whom you choose to link or with whom you choose to contract. Bitfinex is not responsible for the privacy statements, policies, terms, conditions, or other content of any Site not owned or managed by Bitfinex.

    2. 9.2.Bitfinex takes all reasonable endeavours to protect and safeguard Personal Information, but there are protective measures you should take, as well. Do not share your Personal Information with others unless you clearly understand the purpose of their request for it and you know with whom you are dealing. Do not keep sensitive Personal Information in your e-mail inbox or on Webmail. If you are asked to assign passwords to connect you to your Personal Information, you should use a secure password and always use two-factor authentication (2FA), where available. You should change your password regularly.

  10. 10.Changes To Our Privacy Policy

    1. 10.1.Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

  11. 11.Contact

    1. 11.1.Questions, comments and requests regarding this Privacy Policy should be addressed to [email protected]

    EEA customers only
    1. 11.2.Should you have any concerns about how we handle your Personal Information, please contact us in the first instance. We will do our best to resolve your concern. Alternatively, you may prefer to submit a complaint directly to the national supervisory authority within your jurisdiction, details of which can be found online.